FAQs & Booking Policies
Fares, tolls, permits, cancellations and how booking works. Can't find your answer? Contact us.
Frequently asked questions
How booking, fares and changes work
General terms. The exact fare, inclusions and cancellation terms for your trip are always stated in your quote and booking confirmation.
Quotes & booking
Send an enquiry online, call or WhatsApp us with your pickup, drop, date and vehicle. We confirm availability and send a quote. Your booking is confirmed once you accept the quote.
What your fare includes
Every quote states clearly whether tolls, state permit or entry tax, parking and driver allowance are included or charged extra, so there are no surprises on the road.
Local packages & extra usage
Local bookings are sold as hour / kilometre packages. Usage beyond the package is charged at the extra hour and extra kilometre rates shown in your quote.
Outstation trips
Round trips are billed per kilometre with a daily minimum and driver allowance; one-way trips are quoted per route. Night driving charges, if any, are listed in the quote.
Changes & cancellations
Tell us as early as possible if your plans change. Cancellation and refund terms for your booking are shared along with your booking confirmation.
Payments
Payment methods and any advance required are confirmed when you book. Keep your payment receipt or reference for any query.
Still have a question?
Call, WhatsApp or send us a message.